Hotel Receptionist

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

The Rudding Park team s core purpose is to create timeless memories and instinctive care in exceptional spaces. To be responsible for the day-to-day operations of the Hotel and House Receptions providing the highest level of service to guests at all times.

• Passionate about providing our guests with the best service
• Genuinely care about the guest experience
• Empathetic and a caring, passionate personality
• Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
• Have experience of working in a 4 star hotel or similar
• Have excellent spoken and written English.
• Possess a confident telephone manner
• Possess excellent numerical and written skills
• Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
• A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
• Offer a warm welcome at all times in a friendly and professional manner.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Ability to remain calm during difficult situations or in a very busy environment.
• Good administrative skills and IT literacy.
• Discreet, diplomatic, reliable and trustworthy.

• Provide the highest level of service to guests at all times
• Checking in/out of hotel guests
• Liaising with Housekeeping regarding bedroom allocations and guests  requirements
• Deal with guest complaints seeking support if necessary in order to resolve the complaint to the guest s complete satisfaction
• Taking reservations for hotel restaurants
• Show our guests to their bedrooms and explain points of interest and bedroom facilities
• Work closely with day host to make sure that guest luggage is stored, delivered to the room accordingly
• Telephone duties including answering switchboard, taking messages, paging colleagues, emailing telephone messages and use of Outlook and responding for any special requests for the guest in house
• Providing a business support service for clients and conference delegates e.g. word processing, photocopying
• To assist Reservations with any overflow phone calls ensuring the best service for our guests
• Meeting guests dealing with questions and queries as required , call reservations/meeting for any potential business within the resort
• Completing the function board for the day s events
• Recording items of lost property and liaising with the Housekeeping Department to return property to guest
• Monitoring the Fire Board and responding to any abnormalities in accordance with Company policy and procedure
• Complete any guest correspondence, Clocktower questionnaires or forward checking reports
• Perform checks for arrival both for hotel guests and function guests
• When working in House Reception perform any required physical checks to ensure that the areas are to Rudding Park s expected standards of excellence
• Assist with any required correspondence for the Operations Manager or Managing Director
• Once trained to carry out Reception Duty Manager shifts when required on a rota basis
• Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park

• Passionate about providing our guests with the best service
• Genuinely care about the guest experience
• Empathetic and a caring, passionate personality
• Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
• Have experience of working in a 4 star hotel or similar
• Have excellent spoken and written English.
• Possess a confident telephone manner
• Possess excellent numerical and written skills
• Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
• A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
• Offer a warm welcome at all times in a friendly and professional manner.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Ability to remain calm during difficult situations or in a very busy environment.
• Good administrative skills and IT literacy.
• Discreet, diplomatic, reliable and…