Hotel Receptionist -The Old Swan Hotel

The Old Swan Hotel, Harrogate are looking for a new team member to join our existing team, in return for your commitment your benefits will be:

• Straight Shifts (40 hours over 5 days)
• Up to 6 weeks annual holiday
• Uniform Provided
• Meals on duty
• Parking on site
• Gratuities Paid Monthly

• Greet and welcome guests as they arrive at the hotel
• Check guests in and out, ensuring a smooth and efficient process
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and resolve any issues or complaints in a professional manner
• Answer phone calls and direct them to the appropriate department or staff member
• Maintain accurate guest records
• Assist with administrative tasks such as filing, data entry, and email correspondence

• Excellent communication and interpersonal skills to provide exceptional customer service
• Strong organizational skills to handle multiple tasks and prioritize effectively
• Proficiency in using phone systems and other office equipment
• Attention to detail to ensure accuracy in guest information and transactions
• Ability to remain calm under pressure and handle difficult situations with professionalism

Note:

Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.

• Fluent in English, with strong verbal and written communication skills
• Excellent phone etiquette and customer service skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and problem-solving abilities
• Proficient in using computer systems (Guestline PMS) and software for reservations and guest management

A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.

Minimum Wage plus Gratuities . A live in position may be available on a Live-in wage

• Tips

• Discounted or free food
• Employee discount
• Discounted stays within the group for employee and employee friends and family
• Anniversary long service awards.