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Incident Management Analyst: SLA & Customer Champion
Job in
Harrogate, Claiborne County, Tennessee, 37752, USA
Listed on 2026-07-20
Listing for:
Redcentric plc
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Redcentric plc is seeking an Incident Management Analyst to join the Service Desk & Incident Management team in Harrogate. The role focuses on incident communications, ticket handling within SLA parameters, and supporting bespoke incident management during major events.
You will monitor aged ticket reporting, oversee key customer accounts, and use tools to manage these activities while collaborating with resolver teams and customers.
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