Head of Hotel Services

Group Head of Hotel Services

North London

£70,000pa

Start Date:

ASAP

Bright Selection is recruiting a Group Head of Hotel Services on behalf of a growing and well regarded social care provider in London. This is an exciting new senior leadership role offering the opportunity to shape and elevate hospitality services across a multi-site care home portfolio.

We are seeking an experienced, hands-on hospitality leader who will be highly visible across the homes, providing on-site leadership, training and mentoring to teams. You will play a pivotal role in embedding best practice, driving consistency and ensuring a high quality, resident focused hospitality experience.

The Group Head of Hotel Services will have overall responsibility for catering, housekeeping, laundry and hospitality services across multiple care homes, working closely with operational leaders to deliver excellence at every level.

Responsibilities

Provide strategic leadership and oversight of all Hotel Services across the Group's care homes, including catering, housekeeping, laundry and reception, ensuring consistently high standards of service.
Work in partnership with Home Managers, Regional Directors and Hotel Services Managers to implement hotel services strategies and drive continuous improvement aligned to the Group's vision and values.
Ensure compliance with all relevant regulations and standards, including infection control, Health & Safety, EHO requirements, ISO
9001 and Hospitality Assured accreditation.
Lead on quality assurance through regular audits, service reviews and action planning to enhance resident experience, dignity and choice.
Manage hotel services budgets and supplier relationships to ensure cost-effective delivery, value for money and consistent quality across all sites.
Lead, support and develop Hotel Services teams, including recruitment support, training, performance management and leadership development.

Requirements

Proven senior management experience within a hospitality or hotel services environment, ideally across multiple sites.
Strong operational knowledge of catering, housekeeping and laundry services, including kitchen management and hygiene standards.
Demonstrable experience of budget management, cost control and working to financial targets.
Proven ability to lead, motivate and develop teams, with a collaborative and hands-on leadership style.
Excellent communication and stakeholder management skills, with the ability to influence at all levels.
Highly organised, professional and flexible, with the ability to travel between sites and meet the requirements of a senior leadership role.

Salary:

£70,000pa
25 days annual leave plus bank holidays

This role offers the opportunity to shape hospitality standards, mentor teams on the ground and make a meaningful impact on residents' day-to-day experience across multiple sites.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately, you have not been successful on this occasion. However, we may keep your details on our database for future roles, and you will receive an email notifying you of this