Client Support Contractor, Care JFS

Overview

Position Title:Client Support Contractor, Care at Home by JFS

Position Type:1099 Contractor

Reports to:Director of Care at Home by JFS

Schedule:8:00-4:30pm, Mon, Tues, Wed, including time for lunch

Location:West Hartford, Connecticut

Pay Range:$30–$32 per hour, based on experience, flexibility, and field coverage requirements

Duration:3 months, with potential for extension based on program needs

Position Summary

The Client Support Contractor assists with scheduling, urgent shift coverage, home visits, phone coverage, and general administrative support to maintain high-quality, responsive nonmedical home care services. This role is fast-paced and highly collaborative, requiring flexibility, strong communication skills, and the ability to respond quickly to urgent staffing and client needs.

Reporting Structure

The Client Support Contractor receives direction from and reports to the Director of Care at Home by JFS. They will work closely with all members of the team, including Care Coordinators, Scheduling Staff, Caregivers, Clients.

Key Responsibilities

The essential functions of this position include but are not limited to the following:

Scheduling & Staffing Support

• Assist with daily caregiver scheduling and schedule adjustments
• Fill in for urgent or last-minute shifts that have not been accepted by caregivers, as directed
• Monitor shifts start times to ensure client coverage
• Monitor open shifts and assist with outreach to caregivers to ensure coverage
• Support continuity of care during call-outs, emergencies, or schedule changes

Client & Caregiver Support

• Answer incoming phone calls and route inquiries appropriately
• Respond to basic client and caregiver questions or concerns
• Provide real-time support/training to caregivers in the field, escalating issues as needed

Home Visits & Field Support

• Conduct non-medical home visits or check-ins as assigned
• Support start-of-care visits, caregiver introductions, or coverage transitions
• Observe and report non-clinical safety or service concerns to leadership

Administrative & Operational Support

• Assist with documentation, scheduling notes, and system updates
• Support intake, confirmations, and follow-up communications
• Perform additional administrative or operational tasks as assigned

Additional/other duties or job functions may be required as deemed necessary by Care at Home.

Core Competencies

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Ability to take direction, following instructions and raise concerns to supervisor
• Flexibility and reliability
• Professionalism and confidentiality
• Team-oriented mindset

Required Qualifications

• High school diploma or equivalent (associate's degree preferred)
• Prior experience in home care, healthcare support, scheduling, or administrative roles preferred
• Ability to multitask and prioritize effectively
• Strong computer skills and ability to learn scheduling systems/databases

Preferred Qualifications

• Experience with home care scheduling systems (e.g., Well Sky)
• Knowledge of non-medical home care operations
• Availability for flexible hours, including early mornings, evenings, or weekends as needed

Additional Eligibility Qualifications

Must possess, be able to obtain before the start date, a valid and appropriate stated driver’s license, registration, along with access to a reliable car, with proof of insurance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Walk and stand for periods of time
• Sit, bend, stoop and kneel

Pleasesubmityour resume to Naté Paige, Director of Care at Home by JFS via email lications submitted through Linked In will not be considered.

Employees will be sensitive and responsive to the ethnic, racial, cultural, socio-economic, religious and national diversity in JFS’s service population and among its employees. This role involves working…