Resource Management Coordinator

Resource Management Coordinator

Our Philadelphia, PA Office is seeking a Resource Management Coordinator to support the Mid-Atlantic Tax Practice. Hybrid (3 days minimum) in the Market Street office.

• Ensure schedules are generated and updated on a regular basis to maximize efficiency of resources
• Effectively fill resource engagement requests
• Acquire a thorough knowledge of the skills of the staff and the skills required for each client
• Manage multiple demands simultaneously, providing communication in real time about progress
• Anticipate engagement conflicts and identify creative alternative solutions that prioritize engagement deadlines, maximize utilization, and minimize available hours
• Facilitate collaborative discussions regarding resource assignments, utilization analysis between resource managers and tax leaders
• Provide excellent client service by building strong relationships with managing directors, directors, managers, supervisors and staff
• Prepare and analyze reports which include requirements planning, staff availability, staff boards, utilization, realization and staffing by client among others
• Primary point of contact for unassigned staff and assisting with finding adequate work
• Data entry of staff schedules into scheduling system and approving schedule requests
• Collaborate with human resources manager and workforce planning manager to integrate new hires and current associates into appropriate engagement/project teams
• Associate degree or bachelor's degree in related field preferred
• Three to six years progressive operations/administrative experience with key experience in project management within the tax industry

• Experience supporting and/or staff scheduling in public accounting or professional services firm preferred
• Experience with Prostaff or other scheduling software systems.
• Strong metrics-focused with ability to use analytics to solve problems and develop solutions
• Proficiency in Microsoft office skills, specifically with Excel required
• Attentive to details and able to also step back and apply big picture thinking
• Strong written and verbal communication skills and be able to communicate effectively to associates of all levels
• Work well under pressure and with a team; ability to meet deadlines with accuracy
• Excellent analytical and problem-solving abilities are a must, must be organized paying close attention to detail
• Team player with desire to work in a fast-paced environment
• Flexibility and openness to work on a variety of assignments, able to multi-task and learn processes quickly and apply the knowledge

• High School diploma or GED required
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently