Processing Technician Hybrid CL

Introduction

Are you someone who takes pride in accuracy, enjoys helping the public, and thrives in a fast‑paced environment where your attention to detail truly matters? If so, we invite you to apply and explore this exciting opportunity!

The State of Connecticut, Department of Public Health (DPH), is currently hiring for Processing Technicians in the Licensing Unit of the Practitioner Licensing Section (PLIS). The PLIS licensing unit issues licenses to health care professions.

• Work Schedule:
  
  Monday
  - Friday
• Work Hours:
  
  Full-time, First Shift, 40 hours per week
• Location:
  
  410 Capitol Avenue, Hartford, CT
• Opportunity for telework

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities
• Healthy work/life balance for all employees

• The focus is processing applications for participation in interstate licensing compacts including the Nurse Licensure Compact and the Interstate Medical Licensure Compact. Qualified candidates should be detail oriented and have experience providing excellent customer service.

• Assuring the conditions in which people can be healthy
• Preventing disease, injury, and disability
• Promoting the equal enjoyment of the highest attainable standard of health, which is a human right and a priority of the state.

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

• Knowledge of office systems and procedures;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
• Ability to
  • compose effective correspondence and forms;
  • read, comprehend and apply laws, regulations, and procedural guidelines;
  • organize and coordinate workflow;
  • articulate ideas and information effectively;
  • perform research assignments;
  • devise and maintain record keeping and filing systems;
  • examine documents for accuracy and completeness;
  • operate office equipment including computers, tablets, and other electronic equipment;
  • operate office suite software.

Three (3) years of clerical work experience.

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE:

For state employees this experience is interpreted at the level of an Office Assistant or…