Service Center Operator - Connecticut Children's

Service Center Operator - Connecticut Children's

Requisition #: 661082

Location:

Hartford, CT, 06106

The Service Center Operator provides support and customer service to all internal team members, patients, and families. Provides effective communication for Connecticut Children’s by performing a variety of administrative support tasks for a specified department such as: answering internal and external calls to the Call Center; answering services after‑hours, medical & emergency team activations, receiving internal work requests via work order systems and phone and dispatch appropriately.

Receive and process patient transport requests: dispatch appropriately. Participates and communicates in emergency management activities. Perform data entry, maintain established spreadsheets for tracking purposes, and other duties as assigned. This position reports to the Resource Center Manager.

COMPENSATION: The hourly rate for this position is $18.50 to $18.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

• Proficient computer skills
• Ability to follow routine verbal or written instructions
• Ability to maintain confidentiality of information
• Ability to gather data, compile information
• Ability to organize resources and establish priorities
• Ability to work collaboratively with all member of the Support Services team
• Ability to demonstrate support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children’s standards.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Education Required: High School diploma or GED required

Experience

Required:

1 to 3 years’ experience directly related to the duties and responsibilities required, or equivalent. Experience using Microsoft operating system with beginner to intermediate skills in Word and Excel.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.