Service Center Operator - Connecticut Children's

Service Center Operator - Connecticut Children's

The Service Center Operator provides support and customer service to all internal team members, patients, and families. Provides effective communication for Connecticut Children's by performing a variety of administrative support tasks for a specified department such as: answering internal and external calls to the Call Center; answering services after hours, medical & emergency team activations, receiving internal work requests via work order systems and phone and dispatch appropriately.

Receive and process patient transport requests: dispatch appropriately. Participates and communicates in emergency management activities. Perform data entry, maintain established spreadsheets for tracking purposes, and other duties as assigned. This position reports to the Resource Center Manager.

Job Responsibilities

• Proficient computer skills
• Ability to follow routine verbal or written instructions
• Ability to maintain confidentiality of information
• Ability to gather data, compile information
• Ability to organize resources and establish priorities
• Ability to work collaboratively with all member of the Support Services team
• Ability to demonstrate support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children's standards.

Qualifications

• Education Required:
  
  High School diploma or GED required
• Experience
  
  Required:
  
  1 to 3 years' experience directly related to the duties and responsibilities required, or equivalent. Experience using Microsoft operating system with beginner to intermediate skills in Word and Excel.