Billing Specialist

The Billing Specialist is responsible for billing client invoices in the format required by each client, including printing prebills and final bills for attorney review. The role involves researching and answering billing questions for attorneys, legal practice assistants and clients, inputting, updating, and mailing invoices in the accounting system, and maintaining client alternate fee arrangements.

• Edit prebills to adjust time and disbursement transfers, time splits, on‑account transfers, time adjustments and disbursement adjustments.
• Print, sort, and distribute prebills to billing attorneys; print drafts and/or finals of computerized invoices and forward to attorneys for edits.
• Maintain client billing addresses, ensuring information is accurate and current.
• Enter any exemption for billing necessary by the billing cutoff date and maintain status through month‑end.
• Monitor and manage several levels of approvals for write‑offs and monthly billing exemptions.
• Enter alternate rates in the computer system accurately and efficiently.
• Provide attorneys and legal support staff with requested billing statistics, using and formatting Excel spreadsheets as needed.
• Effectively manage communication with attorneys to meet billing deadlines.
• Submit, process and track invoices and resolve billing issues via electronic and web‑based billing.
• Communicate during monthly check‑in meetings with the billing manager to provide updates on timekeepers’ work in progress and troubleshoot as necessary.
• Identify and respond to internal and external client inquiries in a timely manner and seek appropriate follow‑up.

• Ability to communicate clearly in both written and oral form with firm professionals and clients regarding billing issues.
• Outstanding customer/client service and interpersonal skills.
• Ability to represent the department professionally and positively.
• Proficiency in Microsoft Word and Excel.
• Ability to work under pressure and balance multiple competing priorities.
• Ability to produce high volume, computerized document edits in a fast‑paced, deadline‑driven environment.
• Ability to work effectively independently and with teams to promote consistent and efficient workflow processes.
• Strong interpersonal skills, with the ability to provide high‑quality service and partner effectively with diverse groups at various levels within the firm and external contacts.
• Ability to self‑manage and work independently in a hybrid or in‑office setting.

• Bachelor's degree or an equivalent combination of training, education, and experience that demonstrates the ability to perform the essential duties of the position.
• Minimum of three (3) years of law firm billing experience.
• Previous Aderant/CMS experience strongly preferred.

$50,000.00 - $85,000.00

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.