Visitor Access Associate - Per Diem

Job Title

Visitor Information Desk Coordinator

Under general supervision, coordinates and performs a variety of administrative and operational support duties at a visitor information desk located in one of the hospital lobbies to help ensure a welcoming, safe and secure environment in the lobby. In accordance with HIPAA and CCMC policy, greets, registers and provides visitors with information and directions; answers telephone and directs calls; utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues.

Collaborates with security staff to assure an orderly and safe environment and actively participates in emergency preparedness drills/responses. Utilizes various computer applications to retrieve information, and may prepare various documents, correspondence & reports; establish and maintain information desk filing

• Visitor Access: Following established protocols, greets and screens visitors, determines needs, registers visitors and issues s, provides directions and/or assists visitors with way finding; accepts, screens & routes telephones calls.
• Customer Service: Answers inquiries, interprets hospital policies and procedures to visitors, staff and volunteers with respect and consideration; provides forms/information or resolves problems concerning activities and/or operations of information desk; follows through, as required, to meet needs of customers.
• Lobby Environment: Actively contributes to the provision of a safe and caring environment to enhance patient, family and visitor satisfaction. Creates and maintains an atmosphere of warmth, personal interest and positive concern as well as a calm environment in hospital lobby. Develops recommendations and actively contributes to quality improvements in lobby environment and procedures.
• Security/Emergency Preparedness: Collaborates with security personnel to ensure an orderly and safe environment. Notifies Security and appropriate Leadership of any issues related to safety or visitor compliance with CCMC policy. Actively participates in emergency preparedness drills/responses.
• Administrative Support: Compiles and maintains logs, statistics or data pertaining to departmental operations. Performs a variety of assignments utilizing personal computer to retrieve information, register visitors, and issue visitor 's; as assigned, may prepare routine to complex documents or correspondence. Employment Applications: Follows established procedures regarding employment application process: provides routine information and/or directs applicants to Human Resources. May create forms, flyers, or templates.
  
  Establishes and maintains information desk records, and filing systems.
• May be requested to provide instruction, training or to assist volunteers or other staff in information desk activities and processes. As assigned, actively participates in and contributes to departmental/organization wide committees.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients, families and visitors.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Education and/or Experience Required:

• Education Required:
  
  Minimum of 3 to 5 years high volume customer service experiences directly related to the duties and responsibilities specified, or equivalent; with experience High school diploma or GED required.
• Experience
  
  Required:
  
  Experience with Microsoft Windows operating system;
  Intermediate to Advanced skills in Microsoft Word and Excel; and basic database management experience (Microsoft Access).

Education and/or Experience Preferred:

• Education Preferred:
  Associate's degree or administrative certificate preferred handling multiple line telephones.
• Experience Preferred:
  Experience with visitor records application (e.g. Easy Lobby) is preferred.

Knowledge,

Skills and Abilities

:

Knowledge:

• Strong working…