Medical Receptionist - Hartford

Medical Receptionist 2 - Hartford County

Hartford, CT, United States
East Hartford, CT, United States
Farmington, CT, United States
Glastonbury, CT, United States
(On-site)

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Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

NOTE:
Please complete the REQUIRED 5-minute Hire Vue Questionnaire that you will receive via email after submitting your formal application. This is REQUIRED in order to be properly evaluated and considered by our teams.

Under general supervision, coordinates and performs a variety of administrative, medical secretarial and/or operational support duties for a specified physician practice/office or clinical care center. Cross‑trained in both front and back office job functions and fills‑in for any position as directed by Office Manager. Utilizes some judgement to interpret departmental policy to resolve routine to complex inquiries or problems. May also complete charge entry, batch bills on a daily basis, and the resolve a variety of related data/information issues.

Prepares a wide range of documents; composes, edits and proofreads correspondence & reports; creates and maintains spreadsheets; maintains databases and produces reports; establishes and maintains filing systems. Edits and proofreads documents to ensure accuracy. Duties require a range of skills, working knowledge of practice/office routines, an understanding of the organization, programs, billing procedures and terminology related to the physician practice/office.

Reports to an Office Manager.

• Answer telephone and triage calls for the practice/office.
• Schedule appointments via telephone or in‑person and make calls to confirm appointments.
• Creates and inputs department/provider schedules.
• May schedule/coordinate appointments with other areas of the hospital.
• Enter routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
• May batch and verify patient‑related documents & bills for accuracy, according to protocol.
• Perform a variety of administrative functions as directed by manager: coordinate travel and prepares reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercise discretion and judgement to coordinate calendars for multiple individuals, care providers or groups.
• Responsible for maintaining the inventory/orders for office supplies for the back office staff.
• Produce routine to complex documents, correspondence, reports utilizing multi‑functional computer skills. May be required to transcribe information.
• Complete other related job duties as required.
• Develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary.
• Participate in training of office staff.
• Demonstrate knowledge of the age‑related differences and needs of patients in appropriate, specific populations from neonate through adolescence and apply them to practice.
• Demonstrate cultural sensitivity in all interactions with patients/families.
• Demonstrate support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.