Family Engagement Specialist

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health,early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years
with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you’rejoining an organization that’s just as committed to your success aswe are to those we serve.

Hourly Rate of Pay: $18.50

JOB SUMMARY

The Family Engagement Special sit is responsible for coordinating all activities related to family recruitment, enrollment, and engagement within the Early Childhood Learning Center (ECLC). This position serves as the primary point of contact for prospective and enrolled families, ensuring a welcoming and supportive experience throughout the enrollment process and ongoing program participation.

The Family Engagement Specialist develops and implements family engagement initiatives, provides administrative and customer service support, maintains accurate records, ensures compliance with regulatory requirements, and supports quality assurance efforts. Thisrole requires strong communication, organizational, and customer service skills, along with the ability to maintain confidentiality andwork effectively with diverse populations.

KEY RESPONSIBILITIES

• Provides quality customer service and administrative support tovarious programs.
• Greets and signs-in clients, families, and other visitors toprogram sites.
• Audits client records to ensure documentation meets agency and contractual standards.
• Prepares reports timely, to assist program leadership in maintaining compliance with documentation and required reporting.
• Ensures proper upkeep of physical site(s) as well select program vehicles if applicable; reports any concerns or maintenance needs toprogram leadership.
• Collaborates with program leadership to oversee compliance.
• Performs administrative duties, including but not limited to word processing, maintaining spreadsheets, data entry and filing.
• Responsible for answering phones, general correspondence via emailor other means, incoming/outgoing mail.
• Attends all trainings needed to meet the requirements of the position.
• Assists in completing reports and running reports in the electronic health record (EHR) for program managers.
• Provides administrative oversight of daily operation of the program.

EDUCATION

• Associates degree or higher, in related field preferred;
  High School Diploma or equivalent required

EXPERIENCE

• Three to four years’ experience in clerical support in acommunity, family or justice involved setting.
• Proficient with word processing and spreadsheet applications.
  
  Possess solid general computer skills, including ability to work ina Windows environment. Familiarity with specific applications usedby The Village a plus.
• Excellent telephone and verbal communication skills;
  Sound knowledge of office/telephone etiquette and customer service principles and practices.
• General office skills including filing, organizing and scheduling.
• The ability to be flexible, work as a member of a team and work autonomously.
• Good interpersonal, organizational, verbal and written communication skills.
• Ability to handle stress and monitor youth in waiting areas.
• Comfortable working with diverse populations.
• Must be detail oriented with ability to multi-task and complete large volume of work.
• Ability to comprehend and interpret basic customer information.
• Sound judgment and ability to adapt to change and meet demands ofthe work environment.
• Must be able to work in a team environment and contribute to building team spirit.
• Maintain confidentiality of information.
• Ability and willingness to train in new applications;
  Familiarity with Care Logic application a plus.
• Some knowledge of federal HIPAA laws.
  
  Must be able to travel between Village sites.
• Must be willing and able to work flexible schedule, evening hoursmay be required.

As a Village employee, you should feel confident that your healthand well-being is one of our highest priorities.

The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees andtheir dependents.

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