Automotive Service Advisor - Elevate Customer Experience

Automotive Service Advisor

Liberty Honda

Hartford, CT.

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest experience at Liberty Honda.

• Industry leading compensation package
• Aggressive bonus structure
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Holidays
• Career Advancement Opportunities
• Professional Development and Leadership Training
• Support from one of Connecticut's most respected automotive groups
• A culture focused on growth, accountability, and success

• Provide an exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

• Experience:
  
  1+ years of Service Advisor experience in the automotive industry.
• Customer Satisfaction:
  Proven track record of delivering excellent customer satisfaction (CSI) ratings.
• Communication
  
  Skills:
  
  Strong interpersonal and communication skills, with a genuine ability to connect with customers.
• Organizational
  
  Skills:
  
  Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge:
  Familiarity with Jeep and Nissan vehicles and service processes is a strong advantage.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.