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Retirement CX Strategist: Drive Customer-Centric
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-02-19
Listing for:
Voya Financial, Inc.
Full Time
position Listed on 2026-02-19
Job specializations:
-
Business
Business Management, Business Analyst
Job Description & How to Apply Below
A leading financial services firm is seeking a Customer Experience Strategist to own the customer experience strategy for a major line of business. This role involves developing a multi-year CX roadmap, leading cross-functional teams, and embedding customer-first initiatives throughout the organization. The ideal candidate will have over 10 years of experience in customer experience or business transformation, with a strong knowledge of the financial services industry and proven leadership skills.
Competitive compensation and an array of benefits are offered.
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