Senior Implementation Analyst

A Brief Overview

Controls all aspects of customer benefits plan implementation. Communicates with stakeholders internally and externally to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

• Responsible for directing all aspects of customer benefit plan implementation.
• Partners with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Leads process improvement efforts to promote on‑going enhancements to program installation.
• Mediates and coordinates resolution of all project deliverables and implementation related issues.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process.
• Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
• Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization.
• Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients.
• Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
• Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process.
• May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
• Furnishes essential feedback on the effect new products lend to the implementation process.
• May assist with the selection of implementation staff and the development of training activities; mentors and coaches new/junior staff members.

• 3-5 years depth knowledge of healthcare industry experience.
• 3+ years project management and leadership experience.
• Experience preparing and delivering presentations.
• Experience interacting with various levels of the organization to effectively influence others and achieve optimal results.
• Proficient in Microsoft (pivot tools, Excel, PowerPoint presentations).

• 5-7 years of in depth knowledge of healthcare, PBM, Account Management.
• Medicare experience.
• Knowledge of Claims and Benefits Testing/Processing.
• Experience with automation, AI tools.

• Bachelor’s preferred or equivalent work experience.

40

Full time

The typical pay range for this role is: $46,988.00 - $. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.