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Head of CX Advocacy & NPS Improvement
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-07-10
Listing for:
Hispanic Alliance for Career Enhancement
Full Time
position Listed on 2026-07-10
Job specializations:
-
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
CVS Health is hiring a Lead Director for Customer Experience (CX) Advocacy & NPS Improvement located in Hartford, Connecticut. This role involves managing the end-to-end member experience improvement program and collaborating with Aetna's leadership for enhanced customer engagement.
The ideal candidate will have 8-10+ years of relevant experience, strong communication skills, and a degree or equivalent work experience. The position supports a hybrid work environment and offers competitive pay and benefits.
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