Senior Plan Manager; Mid-Market

Position: Senior Plan Manager (Mid-Market)
## Senior Plan Manager (Mid-Market)
Apply locations:
Hartford, CTtime type:
Full time posted on:
Posted Todayjob requisition :
JR0032846
***** Together we fight for everyone’s opportunity for a better financial future.
***** We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
**** Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –***
* **** Apply Now
****** Get to Know the Opportunity:
** This role is responsible for managing all aspects of mid-market retirement plans, serving as a primary point of contact for plan sponsors and customers. The position focuses on maintaining and strengthening client relationships, supporting complex and high-value plans, and contributing to overall client satisfaction and profitability.
** The Contributions You’ll Make:
*** Serve as the primary contact for designated sponsored plans, handling complex and sensitive client interactions
* Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal teams (e.g., money in, money out, technical services)
* Support relationship management activities to strengthen partnerships with plan sponsors and customers
* Collaborate with sales, recordkeeping, and operations teams to ensure alignment and seamless plan execution
* Contribute to product development and process improvement efforts; promote appropriate products, services, and automation based on client needs and assets
* Directly manage and resolve issues for high-risk or at-risk clients to support retention
* Identify opportunities to improve plan retention and partner with sponsors, distribution teams, and TPAs
* Assist with training and mentoring new employees as needed
* Support inbound plan management calls via the 800-number line as assigned
* Perform additional duties as assigned
** Minimum Knowledge &

Experience:

*** Bachelor’s degree in Business Administration or equivalent experience
* 5+ years of experience in the financial services industry
* Strong customer service skills with experience handling client interactions
* Demonstrated experience managing complex, sensitive, and high-risk client relationships
** Preferred Knowledge &

Experience:

*** Experience working with mid-market retirement plans or similar client segments
* Familiarity with cross-functional collaboration across sales, operations, and technical teams
* Previous experience supporting client retention strategies and initiatives
** How This Role Aligns to Our Core Four:**
* ** Instill Customer Obsession** – Delivers high-quality service and resolves complex client issues to strengthen relationships and improve outcomes for plan sponsors and participants.
* ** Transform with Automation/AI** – Promotes and supports the use of automation and efficient processes to enhance service delivery and reduce friction for clients.
* ** Drive Higher Performance Through Our People** – Partners with internal teams and mentors new employees to ensure alignment, knowledge sharing, and consistent service excellence.
* ** Execute on the Fundamentals** – Maintains strong operational discipline by resolving issues accurately, managing risk, and supporting retention of key…