Relationship Manager

Navigate Affordable Housing Partners is a nonprofit that actively works to enhance all aspects of the housing industry to ensure that people have access to quality, livable housing choices. We develop, own, and manage housing properties and serve as a federal government contractor and consultant to housing agencies.

The Relationship Manager conducts on-site and remote compliance reviews of multifamily housing operations under HUD’s Annual Contributions Contracts (ACCs). The role requires significant independent judgment, regular travel, strong analytical capabilities, thorough knowledge of federal housing regulations, and the ability to build productive relationships with owners, agents, residents, HUD representatives, and internal staff. The Relationship Manager ensures the accuracy, timeliness, and completeness of Management and Occupancy Reviews (MORs) and supports contract administration responsibilities with professionalism and integrity.

As a Relationship Manager, you will be responsible for a variety of duties, including but not limited to:

• Applies deep knowledge of federal, state, and local housing regulations, HUD handbooks, program directives, and ACC requirements.
• Conducts complete MORs in accordance with HUD guidelines, corporate procedures, and training standards.
• Maintains accurate documentation across internal and external systems within required time frames.
• Obtains and maintains Certified Professional of Occupancy or Certified Occupancy Specialist certification within one year; participates in additional certifications as assigned.

• Utilizes strong research, data analysis, and interpretation skills to evaluate property operations.
• Produces clear, concise, and accurate reports, including MOR drafts, responses, and follow-ups.
• Ensures accurate mathematical calculations and high-accuracy data entry within required systems.
• Demonstrates proficiency with Microsoft Office Suite, Windows-based applications, and databases.

• Communicates clearly and confidently in writing and verbally with owners, agents, HUD, residents, local officials, and colleagues.
• Serves as a local point of contact for compliance guidance, program interpretation, and issue resolution.
• Manages difficult or emotionally distressed customers with calm, courteous, and professional demeanor.
• Represents Navigate at local, regional, or state meetings and maintains professional presence.

• Manages multiple assignments, schedules MORs, and meets strict program deadlines.
• Maintains detailed, organized records and tracks all required documentation.
• Adheres to telecommuting agreements and remains accessible during designated business hours.
• Prioritizes work effectively during periods of heavy workload or extensive travel.

• Establishes and maintains effective working relationships with external partners and internal teams.
• Assists field offices and collaborates with colleagues across departments as needed.
• Demonstrates respect, cooperation, and professionalism in all interactions.

• Identifies compliance issues and determines appropriate responses based on regulatory guidance.
• Uses sound judgment when making recommendations or providing technical interpretations.
• Adapts to unexpected issues in the field and resolves challenges effectively.

• Works effectively in varied and sometimes challenging environments, including properties with pets, service animals, infestations, or extreme temperatures.
• Demonstrates physical capability to perform field tasks, including walking properties, climbing stairs, carrying work materials, and driving long distances.

• Takes ownership of tasks and follows through on responsibilities.
• Communicates clearly, respectfully, and effectively in verbal and written forms.
• Performs additional responsibilities as needed to support organizational objectives.

• Must be legally authorized to work in the United States
• Successfully clear a comprehensive background check & obtain a Public Trust designation
• A valid driver's license
• The ability to be insured under all applicable corporate insurance policies
• Attendance at the annual All Staff meeting is required

To qualify for this position, applicants must meet the requirements as described below.

• Bachelor’s degree in business, accounting, finance, statistics, or related field.
• 3+ years of experience analyzing data or preparing reports for government programs preferred. Significant experience may substitute for educational requirements.
• Ability to obtain required occupancy certification within the first year.

• Blended work environment for home and regional office work. Employees must maintain a professional and distraction-free home workspace that supports…