Lead Director, Strategic Business Consulting, Supplemental Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Within Supplemental Health, this role is responsible for managing strategic relationships with designated consulting and brokerage partners, centers of excellence (COEs), third‑party entities (TPEs), enrollment partners and business relationships that support sustainable growth across the business. The position supports membership growth and customer engagement objectives by ensuring partners have access to the information, resources, reporting, and operational support needed to effectively serve customers.

Leads cross‑functional initiatives and strategic business activities that support organizational objectives, operational effectiveness, and growth priorities. Serves as a trusted advisor to leadership by identifying opportunities, developing solutions, and driving execution across multiple stakeholders and business functions.

• Develop and maintain relationships with Supplemental Health centers of excellence (COEs), specialty practice leaders, and subject matter experts within key consulting and brokerage organizations.
• Serve as an additional point of contact for Supplemental Health‑specific relationship activities with designated consulting and brokerage partners.
• Establish and maintain engagement plans that support strong, collaborative, and productive partner relationships.
• Coordinate with Sales and Account Management teams to ensure alignment of partnership activities and customer objectives.
• Support consulting and brokerage partners by providing access to relevant information, resources, tools, and business updates related to Supplemental Health products, capabilities, and performance.
• Facilitate communication and coordination between external partners and internal business functions to support customer and business needs.

• Lead initiatives designed to increase participation, enrollment, and membership growth within existing customer populations.
• Partner with internal stakeholders to identify opportunities that improve enrollment outcomes and customer engagement.
• Support the development and implementation of customer‑specific engagement, education, and communication strategies that encourage participation and product adoption.
• Leverage reporting, analytics, and business insights to identify opportunities for increased enrollment and membership growth.
• Monitor participation and enrollment trends and recommend actions that support business objectives and customer outcomes.

• Lead complex cross‑functional initiatives that support organizational priorities and business performance.
• Analyze business challenges and develop recommendations that improve operational effectiveness and growth outcomes.
• Develop business cases, executive‑level presentations, and strategic recommendations for leadership consideration.
• Partner across Sales, Account Management, Operations, Product, Technology, Finance, and Compliance to implement business solutions.
• Evaluate business processes and identify opportunities for improved efficiency, scalability, and customer experience.

• Develop reporting and performance frameworks that provide visibility into partnership effectiveness, enrollment outcomes, and membership growth.
• Coordinate regular business reviews with key external partners.
• Ensure consulting and brokerage partners have access to relevant performance metrics, dashboards, and business updates.
• Monitor partnership activities and recommend improvements that strengthen collaboration and business results.
• Support governance activities associated with strategic partnerships, TPEs, enrollment vendors, and related business relationships.