Business Analyst Job in Hartford, CT

Business Analyst

We are looking for a Business Analyst to support a long-term contract opportunity based in Farmington, Connecticut. This role will focus on analyzing business needs, refining operational processes, and helping deliver effective solutions in a structured environment. The ideal candidate brings strong analytical thinking, experience working with cross-functional teams, and the ability to translate complex requirements into clear documentation and actionable outcomes.

Responsibilities:

• Analyze business workflows and identify opportunities to improve efficiency, accuracy, and service delivery across key operations.
• Gather, document, and validate business requirements by partnering with stakeholders, subject matter experts, and project teams.
• Support configuration-related activities to align system functionality with business needs and documented process requirements.
• Perform gap assessments to compare current processes with target-state needs and recommend practical solutions.
• Contribute to initiatives involving ADPEV5, pay frequency harmonization, and bridge loan processes by documenting impacts, dependencies, and business rules.
• Participate in Agile Scrum ceremonies, track action items, and help ensure requirements are clearly understood throughout the project lifecycle.
• Review operational and business documents for completeness, consistency, and alignment with project objectives and compliance expectations.
• Collaborate with customer service and call center teams to evaluate process pain points and improve user and customer experiences.