Tax Operations Assistant Chief (Manager of Processing and Mail Services

Position Overview

Tax Operations Assistant Chief – Processing/Enterprise Content Management (ECM)/Mail Services and Duplicating units, Operations Division, Operations Bureau, State of Connecticut Department of Revenue Services.

Hartford, CT.

Work hours:

8:00 AM – 4:30 PM, with flexibility based on operational needs. On‑site presence required; telecommuting not available.

• Manage overall day‑to‑day operations of the unit.
• Oversee outsourcing budget for data capture vendors and ECM programming vendor.
• Direct agency‑wide scanning of correspondence, returns and payments.
• Supervise all mailroom functions, including daily pickups at multiple locations, logging of certified mail and all outgoing mail.
• Manage the duplicating area that generates all outgoing print jobs (bills, notices, delinquencies, tax return mailing, etc.).
• Work with the business office to approve invoices for vendors, equipment and major supply orders.
• Assess current staffing levels and develop plans to fill staffing needs created through attrition.
• Document inbound and outbound mail workflows.
• Expand use of existing hardware and software to track bottlenecks.
• Develop reports to manage and evaluate work volumes in all areas for agency management.
• Review current processes and develop a long‑term plan for streamlining processes.
• Collaborate with the Oversight unit to recommend increases in electronic data collection and reductions in paper processing.
• Identify strengths and weaknesses and devise a reorganization plan to improve operational efficiency.
• Cross‑train staff to support unit needs during peak tax filing season.

• State Program Manager
• Revenue Services Tax Supervisor
• Tax Operations Unit Supervisor
• Associate Revenue Processor
• Tax Corrections Principal Examiner & Examiner 2 & Examiner 1
• Duplicating Services Supervisor 1 & Technician 1
• Processing Technician
• Office Assistant
• Mail Services Supervisor 1 & Mail Handler
• Clerk

• Nine (9) years of experience in technical work in taxation or a large computerized financial record‑keeping system.
• At least one (1) year of that experience in a supervisory capacity (scheduling, assigning, overseeing work, and establishing performance standards for professional staff).
• Academic or professional substitutions:
  • College training substituted for general experience (15 semester hours = ½ year, up to 4 years for a bachelor’s degree).
  • A master’s degree in business administration, accounting or taxation may substitute for one (1) additional year of general experience.

• Experience overseeing a unit responsible for intake and processing of correspondence, returns and payments.
• Advanced organizational, verbal and written communication skills.
• Experience with process improvement techniques and methods.
• Experience managing and collaborating across all levels of a diverse staff to achieve common goals.
• Leadership experience, including setting expectations and establishing measurable goals.
• Technical knowledge of scanning, processing and/or high‑volume mail equipment.

The State of Connecticut is an equal‑opportunity/affirmative‑action employer and strongly encourages applications from women, minorities, and persons with disabilities.

As defined by Sec. 5‑196 of the Connecticut General Statutes, this job class compiles positions that share general characteristics for administrative purposes and is not an exhaustive list of every task and responsibility.