Interoperability Manager, AVP

• Provide product support for the Aladdin Provider operating model at State Street, with a working understanding of the investment operations functions performed by State Street.

• Act as the primary relationship lead for Aladdin Provider / BRS, managing day-to-day engagement, service delivery alignment, and issue escalation across Back Office functions, PDX implementation, and State Street Back Office clients on Aladdin.

• Establish and execute governance frameworks supporting Global Delivery across Application Inventory Warehouse (AIW), Aladdin intellectual property attestations for licensed Middle Office / Back Office users, and related control routines.

• Drive Alpha compliance for Aladdin Provider audit readiness, including support for internal audits, external audits, regulatory reporting, third-party risk management, documentation, and control evidence.

• Lead governance forums, incident reviews, and service reviews, providing transparency into volumes, exceptions, key risk indicators, SLAs, KPIs, and STP reporting.

• Coordinate escalation management across operations, technology, BRS stakeholders, and global teams to support timely issue resolution and clear stakeholder communication.

• Provide North America continuity and support to the Aladdin Provider reporting team in Poland responsible for reporting on Aladdin Back Office transactions and related data sets.

• Identify and implement process improvements and straight-through-processing enhancements to reduce manual intervention and strengthen controls.

• Bachelor's degree in Finance, Economics, Business, Information Systems, or a related field
• 5–8+ years of experience in fund accounting, custody operations, investment operations, securities processing, or capital markets operations
• Strong understanding of State Street Back Office and Middle Office operations; experience with the Aladdin operating model or comparable front-to-back investment platform preferred
• Experience with governance, controls, client relationship management, audit readiness, third-party risk management, and service delivery routines
• Familiarity with post-trade architecture, financial transaction messaging standards, reconciliation, exception management, and reporting metrics.

Demonstrates expertise in investment operations, particularly within the Aladdin Provider operating model, with a strong focus on governance, audit readiness, and client relationship management. Proven ability to implement process improvements and manage stakeholder communication effectively.

• Investment Operations
• Aladdin Operating Model
• Governance Frameworks
• Audit Readiness
• Client Relationship Management

• Fund Accounting
• Custody Operations
• Securities Processing
• Capital Markets Operations
• Financial Transaction Messaging Standards
• Reconciliation
• Exception Management
• Reporting Metrics

• Stakeholder Communication
• Issue Resolution
• Process Improvement

• Back Office Operations
• Middle Office Operations
• Third-Party Risk Management
• Service Delivery Routines

• Aladdin
• Application Inventory Warehouse