Senior Business Analysis & Project Delivery Consultant

Senior Analyst

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Senior Analyst within the Pharmacy Services Finance Intelligence (FI) organization, you will serve as the primary owner of assigned project requests from intake through delivery support. This role partners with stakeholders to understand business challenges, document current-state processes, define requirements, and ensure work meets established delivery readiness standards before development begins.

As a Business & Project Analyst, you will play a pivotal role in translating complex business needs into actionable requirements while partnering closely with business stakeholders, solution architects, engineering teams, analytics developers, and leadership. You will own the discovery process, drive business alignment, facilitate project governance, and ensure initiatives are sufficiently defined before development begins.

Success in this role requires strong analytical thinking, consultative communication, business process analysis, and the ability to guide stakeholders toward the right solution—not simply document requested features. This position is expected to operate as a trusted business partner responsible for improving delivery quality, reducing ambiguity, and enabling predictable execution across the FI portfolio.

• Facilitate workshops with business stakeholders to understand objectives, pain points, and desired outcomes.
• Document current-state processes, workflows, and operational procedures.
• Identify business rules, dependencies, assumptions, and operational impacts.
• Challenge unclear requirements and seek clarification when business needs are not well defined.
• Ensure project requests meet intake and readiness standards before development engagement.
• Develop Business Requirements Documents (BRDs) using the team's standardized framework.
• Maintain traceability between requirements and delivered solutions.
• Own requirement quality and completeness throughout the project lifecycle.
• Partner with technical teams to clarify requirements before development begins.

• Serve as the primary delivery lead for assigned initiatives from intake through production support.
• Facilitate project checkpoints, stakeholder reviews, and decision-making sessions.
• Coordinate cross-functional teams including business stakeholders, developers, architects, QA, and analytics resources.
• Monitor project scope, risks, dependencies, timelines, and action items.
• Escalate delivery risks appropriately and propose mitigation strategies.
• Support User Acceptance Testing (UAT), implementation planning, production readiness, and business sign-off.
• Maintain accurate project documentation within Jira and Confluence.
• Drive accountability for assigned action items through project completion.

• Build trusted relationships with Finance, Operations, Analytics Engineering, Solution Architecture, and business leaders.
• Facilitate alignment across multiple stakeholder groups with competing priorities.
• Communicate project status, risks, recommendations, and decisions to leadership.
• Promote transparency, accountability, and predictable delivery across all assigned initiatives.

• Delivery of high-quality, development-ready requirements with minimal rework and serve as the source of truth.
• Strong stakeholder satisfaction and partnership.
• Effective management of project risks, scope, and dependencies.
• Timely completion of projects aligned to established governance checkpoints.

• 2-3 years of experience in Business Analysis, Project Management, Product Delivery, Process Improvement, or a related role.
• Experience leading cross-functional business initiatives from requirements gathering…