Senior Manager – Operations Readiness

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Manager – Operations Readiness will lead the Operations Readiness function within the MWB Business Operations Team, supporting the MWB organization by ensuring operational changes are effectively designed, prepared, and embedded into day-to-day execution. This role owns the end-to-end readiness lifecycle for operational initiatives and changes, ensuring processes, roles, performance measures, and support models are clearly defined and scalable.

• Provide oversight of an extended process development and readiness team, including both direct and dotted-line contributors.
• Identify, develop, and deploy top operational talent through targeted stretch assignments and intermittent support models aligned to enterprise priorities.
• Build a sustainable pipeline of operational readiness and process capability across MWB.

• Partner closely with Operations Innovation and Technology teams, operational leaders, Change Management, and Training to shape and deliver end-to-end operational readiness for MWB initiatives.
• Ensure operational perspectives are incorporated early and consistently throughout initiative planning and execution.
• Act as a trusted advisor to leaders on operational impacts, dependencies, and readiness risks.

• Represent Operations throughout the full initiative and change lifecycle, including:
• Designing, governing, and continuously improving intake, evaluation, and prioritization processes for operational initiatives and change requests
• Assessing operational value, feasibility, dependencies, and alignment to the enterprise roadmap
• Defining change impact, scope, and prioritization across affected teams and processes
• Gathering, documenting, and validating end-to-end operational process requirements
• Making key workflow, policy, roles, and process design decisions to enable successful execution
• Defining operational performance measures, KPIs, and readiness success criteria
  
  Supporting testing, operational validation, and readiness sign-off activities
• Driving issue resolution, stabilization, and continuous optimization post-implementation

• Lead Change Management for all MWB teams using a standard, repeatable, and scalable operational change framework.
• Partner closely with Training teams to ensure role clarity, skill readiness, and effective enablement prior to and following go-live.

• Drive standardization, clarity, and simplification across MWB operational processes.
• Identify systemic pain points and readiness gaps and implement durable process improvements.
• Foster a culture of accountability, continuous improvement, and operational excellence across teams.

• 5+ years of experience in operations readiness, process management, business operations, or organizational transformation.
• Experience leading cross-functional operational change and readiness initiatives.

• Strong expertise in operational process design, change impact assessment, and readiness execution.
• Excellent executive communication, stakeholder engagement, and problem‑solving skills.
• Experience with structured change or continuous improvement methodologies (e.g., Lean, Six Sigma, scrum) preferred.
• Ability to operate effectively in a complex, fast‑paced environment and influence outcomes across organizational boundaries.

Bachelor’s degree in Business, Operations, Management, or related field or equivalent work experience.

$67,900.00 - $

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls.…