Service Call Center Representative

Position: Service Call Center Representative

Location: Hartford, CT

Service Business Development Center (BDC) Representative

Are you a high-energy individual with a passion for helping people? Do you thrive in a fast-paced environment and want to jumpstart a career in the automotive industry?

We are looking for a Service BDC Representative to join our growing team. This is a critical role that serves as the heartbeat of our service department, ensuring our customers receive timely communication and a seamless experience from the moment they book an appointment.

As a Service BDC Representative, you are the first point of contact for our customers. Your primary goal is to manage the service schedule and keep our clients informed.

• Manage Communications: Handle a high volume of both inbound and outbound calls.
• Schedule Success: Coordinate and book service appointments efficiently to maximize shop flow.
• Keep Customers Informed: Provide proactive status updates to customers regarding their vehicle repairs.
• Build Relationships: Use your professional "phone voice" to provide a welcoming and helpful experience every time.

We value attitude and potential just as much as experience. If you are organized and eager to learn, we want to talk to you.

• Customer Service Pros: You have a natural ability to talk to people and solve problems with a smile.
• Growth Mindset: You have a genuine desire to learn the ropes of a busy dealership and grow your career with us.
• Reliability: A valid Driver’s License is required for this position.
• Tech Savvy: Ability to navigate computer systems and phone databases quickly.

• Professional and fast-paced work environment.
• Comprehensive training on automotive service processes.
• Opportunities for internal advancement within the dealership.

Ready to get started? Apply today and join a team that moves as fast as you do!