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Customer Support Analytics & Ops Lead

Job in Hartford, Hartford County, Connecticut, 06112, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading global education technology company is looking for a Call Center Operations Analyst in Hartford, Connecticut. The successful candidate will be crucial in analyzing customer support data and trends to enhance performance and improve customer experiences. This role requires strong analytical skills, and the ability to collaborate effectively with various teams. The company values diverse perspectives and is committed to creating an inclusive workplace, making it a great environment for professionals who want to impact learners positively.
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