Passenger Service Agent- PT- Sun

Job Category: Customer Service

Requisition Number: PASSE
022384

Posted: April 28, 2026

Position: Full-Time

Location: Hartford, CT – BDL Schoephoester Rd, Windsor Locks, Town of, CT 06096, USA

Salary: $18 USD per hour (On‑site)

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

• Assist passengers with check‑ins, verification, gate information, baggage claims and other passenger issues in the airport while maintaining a positive attitude.
• Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels, baggage and cargo routing tags.
• Ensure all work areas (check‑in, lobby, gate, baggage) are organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.

You will have a responsibility and duty at work to take reasonable care of the health, safety, and wellbeing of yourself and others. The company is committed to providing a safe working environment. Misuse of alcohol and drugs is prohibited, and regular testing is conducted to enforce the Substance Misuse Policy.

• Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form.
• Computer skills required to use computer‑based systems for primary duties.
• Proficient reading, writing, and speaking in English with excellent communication skills.
• Positive, can‑do, upbeat personality; remains calm under pressure.
• Ability to stand for long periods at the ticket counter and gate check‑in areas.

Menzies Aviation is an equal‑opportunity employer and encourages applications from qualified individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. All qualified applicants will receive equal consideration for employment.

Protected veterans and individuals with disabilities are given special consideration in accordance with federal employment laws.