Call Center Representatives

Location: Hartford, CT 06106Date Posted: 06/03/2025Category: TransportationEducation: None

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.

Position Starts August 4th, Interviews July 8th thru the 11th.

HOURS & COMPENSATION

* Available shifts: 12:30pm-7:30pm or 5:30am-12:30pm

* Monday through Friday

* Mandatory Overtime
* $17.25/hr

REQUIREMENTS

* Must have at least one(1) year of experience in a call center

* Computer skills with a proficiency in Microsoft Word, Excel, and Outlook

* Ability to work in a heavy call volume environment

* Demonstrated customer service excellence over the phone, in-person, and through email

* Ability to remain calm and effective in a fast-paced environment

SUMMARY OF RESPONSIBILITIES

* Provide parents, schools, and transportation providers with transportation needs.

* Process transportation change requests

* Process transportation complaints from parents and school

* Work as a liaison between parents, schools, and transportation providers

* Resolve issues to ensure safe and timely transportation

* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.

* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop

* Assist the director and manager of transportation as needed

* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Title: Call Center Representatives $17.25/hrClass: NoneType: TEMPORARY.: BC: #PHRS
501

Company: Precision Human Resource Solutions, Inc. (CT A I)Contract Contact: CT/MA/RI CareersOffice Email: Office Phone: Office Address: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457

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