Customer Care Agent 3rd Shift - Hartford, CT

Customer Care Agent – 3rd Shift

Location:

Hartford, CT, USA

Job Type: Full Time – Customer Service & Operations

Industry: Customer Service and Call Centres

LAZ Parking, one of the largest operators in the U.S. parking industry, seeks a friendly and professional Customer Care Agent to join our Customer Care Center. The role involves handling inbound calls from parkers for assistance across our U.S. parking facilities, troubleshooting issues, and logging all interactions in our tracking system. The position requires in‑office shifts during 3rd shift (Monday – Sunday), with weekend and holiday coverage.

Free on‑demand access to earned wages (Pay Activ) and paid training are among the employee benefits.

• Answer incoming calls in a timely and professional manner.
• Display a caring attitude and connect with customers.
• Multitask between various systems to assist the parker or customer.
• Log call activity and enter call data into the tracking system.
• Support LAZ field operations.
• Use proper grammar and spelling in all communications.
• Perform other related duties as assigned.

• High school diploma or GED required.
• Minimum 1 year of call center or phone experience.
• Parking industry experience preferred but not required.
• Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Sound English reading and comprehension; bilingual (Spanish) preferred but not required.
• Sense of urgency and timeliness.
• Ability to seek continuous improvement.
• Strong team‑building and interpersonal skills.

Ability to lift, push and pull at least 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

• Competitive wage: $17.31 per hour.
• Pay Activ – On‑demand access to earned wages (up to 50%).
• Paid training.
• Health coaching and resources (one‑on‑one coaching available to all employees).
• Employee Assistance Program (EAP) with 24/7 confidential counseling for you and eligible household members.
• 401(k) with Employer Match.

• Tuesday: 10 pm – 6:30 am
• Wednesday: 11 pm – 7:30 am
• Thursday: 10 pm – 6:30 am
• Friday: 11 pm – 7:30 am
• Saturday: 9 pm – 5:30 am
• Sunday: OFF
• Monday: OFF

LAZ Parking is an equal opportunity employer. We provide equal employment opportunity to all persons, regardless of race, color, disability, recently separated status, protected veteran status, or any other characteristic protected by federal, state, or local law. We do not use any questions in the application process that would limit or exclude any applicant’s consideration on such grounds. This employer participates in E‑Verify.