Escalations Lead, Customer Service & Help Desk
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-07-07
Listing for:
Sharecare
Full Time
position Listed on 2026-07-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare is seeking a Customer Service – Escalations team member in Hartford, Connecticut. This role involves handling escalated member concerns while providing support to the Customer Service Team. Candidates should possess a minimum of 2 years of experience in call center or customer service, along with analytic skills and a strong customer service orientation.
The ideal candidate is detail-oriented, organized, and able to work independently as well as part of a team. Sharecare is committed to supporting high-quality care for everyone and values a diverse workforce.
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