Sales and Service Specialist

Job Description

The Sales and Service Specialist
, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance in creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast‑paced environment, while providing helpful customer service that enhances the customer’s rental experience
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and procedures
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry and overcoming objections
• Ensure vehicles are prepared for customer pick‑up, including checking for damage, cleaning interior (windows, door jambs, trunk, vacuum, etc.) and exterior (wash), filling gasoline tanks and checking fluid levels

• Ability to work in a fast‑paced environment with a variety of tasks
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
• Previous customer service experience
• Strong time management and organizational skills are required
• Computer literate and detail oriented
• Must have a valid driver’s license with an acceptable driving record

• Customer service resolution practices
• Excellent communication techniques
• Sales management/coaching ability

• Demonstrate good written and oral communication skills
• Work in a fast‑paced environment with a variety of tasks; excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Show a high level of ownership, accountability and initiative
• Proven experience working well within a team
• Ability to work flexible shifts including weekends and holidays, and work overtime as required
• Willing to work outdoors during all weather conditions
• Assist with special administrative projects when needed
• Ability to stand for long periods of time
• Ability to communicate in English clearly and proficiently; candidates fluent in other languages are encouraged to apply

Wages: $17.00/hr.

US EEO STATEMENT:
At Hertz, we champion and celebrate a culture of diversity and inclusion. Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran.