Concierge

Northland is a privately held real estate private equity firm with core competencies in the acquisition, development, management, and long-term ownership of multifamily and mixed-use real estate throughout the United States.

Hartford 21 is a 262-unit, 36-story high-rise located in the heart of downtown Hartford, CT. Residents at H21 enjoy onsite access to community amenities, such as a 24‑hour concierge service, 24‑hour fitness center, an Internet lounge, and a dog park.

Northland is seeking a dedicated and service‑oriented Concierge to join our team. As the first point of contact for residents, guests, vendors, and prospective residents, the Concierge is responsible for creating a welcoming and professional experience within the community. This role provides exceptional customer service, assists with resident requests, coordinates package and visitor management, and serves as a resource for community amenities and local attractions while supporting the smooth day‑to‑day operations.

This is a full‑time position that requires flexibility in scheduling to meet business needs, including varying shift times throughout the week. Candidates must also be available to work weekends.

• Greet and assist residents, guests, vendors, and prospective residents in a professional and courteous manner.
• Serve as a primary resource for information regarding community amenities, services, policies, and local attractions.
• Assist residents with recommendations and arrangements for dining, transportation, entertainment, recreation, personal services, and other local resources as requested.
• Receive, process, and notify residents of package deliveries, mail, messages, and other correspondence.
• Maintain accurate records of resident requests, package deliveries, visitor activity, and service arrangements.
• Monitor and maintain front desk operations to ensure a welcoming and organized environment.
• Support resident events and community engagement activities as needed.
• Maintain current knowledge of community amenities, local businesses, neighborhood events, and area attractions.
• Assist with emergency procedures and support onsite teams during community incidents or emergency situations.
• Collaborate with property management, maintenance, and other onsite staff to ensure an exceptional resident experience.

• High school diploma or equivalent required, along with at least one year of experience in property management, hospitality, customer service, or a related field.
• The ability to multitask and manage time effectively while adhering to certain deadlines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.
• Availability to work weekends is required.

• Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
• Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
• Must be able to work inside and outside in all weather conditions.

• Competitive Bonus Programs
• 401(k) + Company Match
• Generous PTO (including birthdays & well‑being time)
• Employee Apartment Discounts
• Educational & Vocational Assistance
• Employee Assistance Program

Northland is a proud Equal Opportunity Employer and a Drug Free Workplace.