Customer Relations Representative; Part-time

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Hartford, CT, US

6 days ago Requisition

Serve as Customer Relations liaison to patrons during all events with attention to excellence in customer service (internal and external). Coordinate distribution of the Infrared Listening System (ILS).

• Responds to all patron questions and inquiries regarding The Bushnell and our policies.
• Prepares and distributes Infrared Listening Systems (ILS) for all performances. Cleans and maintains the ILS and keeps them organized.
• Handles all patron issues and strives to resolve issues with assistance from the Box Office and the Front of House staff. Documents issues and fills out proper paperwork.
• Prepares and reports all ILS usage and deposits.
• Assists with ticket scanning for latecomers.
• Distributes literature: marketing materials, seating maps, information regarding history of the hall, local restaurant/hospitality information, accessibility information, and any other pertinent brochures.
• Stays informed and educated on policy and procedural changes through attendance at mandatory quarterly Front of House meetings and regular e‑mail communications.
• Fulfills a scheduling requirement of at least two shifts per month.
• Performs other duties as assigned.

College degree and 2-3 years of related experience and/or training preferred

Experience in performing arts or entertainment a plus

Bi‑lingual English/Spanish a plus

Possess current certification (or willing to be trained) in CPR, AED and First Aid. Designated uniform consists of black slacks/ skirt and white shirt with blazer and necktie/scarf. The blazer and necktie/scarf will be provided by The Bushnell and must be returned to The Bushnell upon termination of employment.

• Customer Focus & Customer Service Standards of Excellence: Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follow up to evaluate customer satisfaction; measure customer satisfaction effectively; commits to exceeding customer’s expectations.
• As a valued employee of The Bushnell, embrace the organization’s Standards of Excellence.
• Consistently provide an unrivaled experience to all internal and external constituents with passion, pride, and commitment.
• Diversity Commitment: Shows respect and sensitivity for cultural differences and promotes a harassment‑free work environment.
• Job/Technical Knowledge: Competent in required job skills and knowledge; keeps abreast of current developments; displays understanding of how job relates to others; demonstrates knowledge of techniques, skills, equipment, procedures, and materials. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
• Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and proceeds; able to work well with staff, co‑workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others;
  
  seeks opinions; values working relationships; when appropriate.
• Communication: Writes and speaks effectively; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others, using all appropriate tools of communication; uses consideration and tact when offering opinion. Demonstrates positive communication with staff, vendors, volunteers, patrons and external customers.
• Judgment: Uses discretion in making decisions within the…