Call Center Representatives

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.

Call Center Customer Service Representative—In Person in Hartford, CT.

Position starts immediately.

• Shift(s): 12:30pm-7:30pm OR 5:30am-12:30pm
• Monday through Friday
• Mandatory overtime
• Pay: $17.50 per hour

• At least one year of experience in a call center
• Computer skills with proficiency in Microsoft Word, Excel, and Outlook
• Ability to work in a heavy call volume environment
• Demonstrated customer service excellence over the phone, in‑person, and through email
• Ability to remain calm and effective in a fast‑paced environment

• Provide parents, schools, and transportation providers with transportation needs.
• Process transportation change requests.
• Process transportation complaints from parents and school.
• Work as a liaison between parents, schools, and transportation providers.
• Resolve issues to ensure safe and timely transportation.
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
• Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop.
• Assist the director and manager of transportation as needed.
• Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.