Front Desk Attendant

Please Note:

This position is for on call coverage for any of the following shifts:

8 AM - 4 PM Monday
- Friday

4 PM - 10 PM Monday
- Friday

10 AM - 6 PM Saturday
- Sunday

The Casa Front Desk Attendants are the front-line staff working with tenants, employees, and visitors of our Casa de Francisco apartment building. Attendants deliver our services in a non-judgmental way. They assist tenants, employees, and visitors by assuring that leases and house rules are observed, in a manner which conveys caring, respect and understanding. This position provides services to some persons who are currently or formerly homeless and often have a mental illness and also may have co-occurring substance abuse issues.

• High school diploma or general education degree (GED); or an equivalent combination of education and experience
• Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence, complete paperwork
• Bilingual/Bicultural (English/Spanish) (preferred)
• Strong interpersonal communication skills and an ability to provide services to persons who are low-income and/or homeless
• Ability to handle stressful situations in a fast-paced environment and intervene/deescalate crisis situations

While performing the duties of the job, the position is frequently required to sit. Other positions include to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; or crouch. The position must occasionally lift and/or move up to 40 pounds and is subject to the use of Universal Precautions as required by the blood borne Pathogens Exposure Control Plan.

This position provides services to clients in a customer service setting of an apartment building environment for lower income tenants and others who come to the building for employment, tenants’ visitors, and other agency visitors. This position provides typically the first interaction between visitors and staff, controlling the public entrance to the building. The Attendant makes continuous rounds and monitors activity, completes paperwork, answers the door and telephone, and cleans and sanitizes the lobby area.

The position requires the ability to be pleasant, patient, compassionate and consistent for all interactions.

This position regularly works with tenants and visitors who are intoxicated, under the influence of unknown substances, may be affected by communicable diseases, and/or appear affected by serious mental health problems. The environment can occasionally be fast-paced and may include stressful and crisis situations.

• Read the staff log book from the entry of last shift worked
• Answer and control the phone professionally as the Attendant is the agency’s main telephone operator
• Maintain logs and control of all visitors to the building utilizing Lobby Guard software for visitor management
• Monitor all security cameras and take appropriate actions for external and internal threats
• Call 911 or routine police number for trespassing or other situations as appropriate
• Utilize panic alarm only for imminent, active threats such as robbery in-progress and personal assaults that prevent calling 911; calling 911 is strongly preferred due to the additional information that can be conveyed to officers for an appropriate response, versus the panic alarm
• Maintain professional boundaries with all tenants and visitors, including, but not limited to:
• Not being in any tenant apartments other than an emergency
• Not self-disclosing personal information such as personal cell phone, address, etc.
• Not socializing outside of the work environment unless a relationship existed prior to hire
• Not accepting food or gifts
• Not lending or borrowing money
• Not talking about tenants
• Not running errands
• Not “employing” or asking for personal favors
• Not holding things
• Not giving rides
• Not letting…