Call Center Representative

Job Details

Job Location:

Hartford, CT 06114

Position Type:
Full Time

Education Level: High School

Salary Range: $16.94 - $21.56 Hourly

Job Shift: Day

The purpose of this position is to support the Agency’s needs by providing responsibility for answering phones in response to customer inquiries, processing fuel authorizations, scheduling appointments.

• Answer phones and respond to customer requests in a timely manner.
• Provide customers with service information.
• Refer customers to appropriate program or departmental staff.
• Place customer fuel orders into system.
• Complete call logs and reports.
• Setting appointments with customers for intake.
• Assist with on-the-job training for new Call Center Representatives.

• Make copies, fax and file documentation.
• Create reports on Excel.
• Performs all other duties as assigned.

Education:

Must have a high school diploma or GED.

Minimum Years of

Experience:

One to two (1-2) years office experience.

Demonstrated

Skills:

Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills. Must be able to type at least 45-50 wpm. Must be flexible with hours of operation.

• Physical Ability:
  Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.
• Sensory Requirements:
  Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
• Environmental Factors:
  Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

Education:

Must have a high school diploma or GED.

Minimum Years of

Experience:

One to two (1-2) years office experience.

Demonstrated

Skills:

Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills. Must be able to type at least 45-50 wpm. Must be flexible with hours of operation.

• Physical Ability:
  Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.
• Sensory Requirements:
  Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
• Environmental Factors:
  Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.