More jobs:
Healthcare Concierge & Member Care Guide
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-07-30
Listing for:
Doist
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
Guidehealth is seeking a Customer Guide Engagement Specialist to serve as the voice of the company for members, patients, and providers. You will handle inbound and outbound contacts across phone, email, chat, SMS, video calls, co-browser sessions, and other channels, delivering empathetic, accurate guidance on benefits and care programs.
You will build trust, resolve issues, educate customers about plan details, and promote self-service resources while maintaining privacy and HIPAA compliance.
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