Inbound Call Center Manager ​/ Team Lead - Finance Industry

• Location: Onsite in Hartford, CT
• Hours: 8 hour shifts varying between 8AM EST - 6PM EST Monday through Friday
• Base Salary Range - $55k - $65k annual depending upon experience

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

• Annual bonus: up to 8% of base pay paid out on a quarterly basis
• Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
• Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
• Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee.
• 401k match: up to 3% annually.
• For more information on benefits and what we offer please visit us at

We are seeking a dedicated and experienced Customer Service Inbound Call Center Managers
to lead our team of customer service representatives in the Transfer Agency department.

In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards.

This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment.

*** Experience mentoring and managing financial services inbound call center teams is a plus***