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Inbound Call Center Lead - 18-Agent Team (Hartford
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-08-04
Listing for:
ExlService Holdings, Inc.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Bilingual -
Management
Job Description & How to Apply Below
Exl Service Holdings, Inc. in Hartford, CT is seeking a dedicated and experienced Customer Service Inbound Call Center Manager to lead a team of up to 18 call center representatives in the Transfer Agency department. You will drive service quality and compliance.
This role requires strong leadership and deep knowledge of Call Center management, with mentoring of staff and ensuring a positive work environment. Experience mentoring financial services inbound call center teams is a plus.
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