Hybrid Customer Experience Team Lead — Coach & Elevate Service
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-08-19
Listing for:
WM
Full Time
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
WM Strategic Business Solutions (SBS) in Windsor, CT, seeks a Team Lead to guide a group of Customer Service Representatives and improve the customer service function. You’ll provide ongoing support, monitor real-time performance, and report on metrics to meet overall contact center objectives.
Key duties include guiding reps, training, handling escalations, and coordinating with supervisory staff and other departments to ensure high-quality service while maintaining a collaborative team
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