Concierge (777 Main Street

Winn Companies Concierge Position

Winn Companies is searching for a customer service-focused Concierge to join our team at 777 Main Street, a 284-unit luxury high-rise residential community located in Hartford, CT. In this role, you will proactively anticipate the needs of the residents and coordinate the delivery of services to improve the overall resident living experience at 777 Main Street.

Please note that there is one part-time position available. Additionally, the pay range for these positions is $16.35-$18.00 per hour, depending on experience.

• Greet residents, prospective residents, vendors, and visitors.
• Answer telephone and forward calls to necessary team members.
• Coordinate apartment cleaning and detailing services.
• Schedule dry cleaning drop off and pick up.
• Assist with pet services, such as grooming, walking, and pet store locations.
• Offer package pick-up and delivery assistance.
• Make local restaurant suggestions and reservations.
• Recommend and secure theatre, concert, and event ticket reservations.
• Schedule private car, limo, and taxi services.
• Provide accurate directions to local business, schools, hospitals, and attractions.
• Assist residents and their guests in a courteous and efficient manner.
• Play a vital role in ensuring the overall resident/guest satisfaction.
• Act as point of contact for residents after business hours.
• Maintain organization and cleanliness of front desk, lobby area, and amenities.
• Notify the police or other necessary personnel in the event of an emergency.
• Explore opportunities and services to enhance the resident experience.
• Monitor security video while at the front desk.
• Perform periodic security rounds.

• High school diploma or GED equivalent.
• Minimum of 1 year of relevant work experience.
• Flexibility to meet the demands of a 24-hour concierge department.
• Familiarity with the local geography, attractions, and events.
• Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community.
• Proficiency with Microsoft Office.
• Ability to lift up to 50 pounds.
• Excellent verbal and written communication skills.
• Superb attention to detail.
• Ability to work in a fast-paced and demanding environment.

• 2-3 years of concierge experience.
• Experience with Yardi, Real Page, or other similar industry software.
• Prior knowledge of the apartment or hotel industry.

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible and hybrid work options for eligible positions