Customer Service Representative
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-09-21
Listing for:
CAPITOL REGION EDUCATION COUNCIL
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
-
Transportation
Job Description & How to Apply Below
Job Description
Title:
Customer Service Representative
Reports to:
Customer Service Center Supervisor
Overview:
Assist in the student transportation programs for the Regional School Choice Office.
- Serve as a customer service representative to parents and school districts with transportation needs
- Resolve Customer complaints
- Work as a liaison between parents, schools and transportation providers
- Resolve logistical issues to ensure safe and timely transportation
- Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
- Assist Management as needed
- Work on Special Projects
- Direct Vendor Contact
- Motivate and mentor temporary staff members
- Mandatory overtime required
- Coordinating/Scheduling all transportation (field trips, late buses, early buses)
- Handling Time Sensitive Assignments
- Excellent oral/written communication
- Must be able to interact w/customers on a consistent basis
- Strong interpersonal skills with the ability to work with people with various backgrounds
- Excellent verbal and communication skills
- Proficient in Microsoft Suite
- Ability to work flexible hours with mandatory overtime
- Assist with Billing verification
- Detail Oriented
- HS Diploma
- Customer service experience (5 years)
- Previous Coordinating experience required
- Previous Transportation experience is a plus
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