Customer Service Representative

Job Description

Title:

Customer Service Representative

Reports to:

Customer Service Center Supervisor

Overview:
Assist in the student transportation programs for the Regional School Choice Office.

• Serve as a customer service representative to parents and school districts with transportation needs
• Resolve Customer complaints
• Work as a liaison between parents, schools and transportation providers
• Resolve logistical issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
• Assist Management as needed
• Work on Special Projects
• Direct Vendor Contact
• Motivate and mentor temporary staff members
• Mandatory overtime required
• Coordinating/Scheduling all transportation (field trips, late buses, early buses)
• Handling Time Sensitive Assignments
• Excellent oral/written communication
• Must be able to interact w/customers on a consistent basis

• Strong interpersonal skills with the ability to work with people with various backgrounds
• Excellent verbal and communication skills
• Proficient in Microsoft Suite
• Ability to work flexible hours with mandatory overtime
• Assist with Billing verification
• Detail Oriented

• HS Diploma
• Customer service experience (5 years)
• Previous Coordinating experience required
• Previous Transportation experience is a plus