Instructional Design Specialist – Operations

• Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables (e.g., simulations, job aids, quick-reference guides)
• Design and develop curriculum and learning solutions in multiple formats (instructor-led, virtual, microlearning, eLearning) with emphasis on technical systems training
• Implement learning strategies appropriate for different audiences and delivery modalities
• Manage assigned projects/work streams; plan, track, and report progress to stakeholders
• Perform editing and quality control for training deliverables and communications
• Measure learning effectiveness; summarize insights and recommend tactical improvements
• Prepare facilitators and trainers for in-person and virtual technical systems training
• Ensure SCORM compliance, LMS compatibility, and content integrity
• Maintain process documentation and contribute to process education for system rollouts

• Bachelor’s Degree and 2–3 years of instructional design experience, with emphasis on technical systems training
• Experience with LMS administration and instructional design workflows
• Experience in the insurance industry (Underwriting/Claims) strongly preferred
• Some travel may be required, up to 25%

Demonstrates expertise in instructional design and curriculum development for technical systems training, with a strong focus on creating effective learning deliverables and ensuring compliance with SCORM and LMS standards.

• Instructional Design
• LMS Administration
• Technical Systems Training
• Project Management
• Insurance Industry Experience

• Curriculum Development
• Learning Solutions Design
• Quality Control
• Learning Effectiveness Measurement
• Process Documentation

• Collaboration
• Communication
• Stakeholder Management

• Insurance Industry
• Underwriting
• Claims

• SCORM Compliance
• LMS Compatibility