Technical Service Representative

Business Unit: MAES

Division:
Advanced Interconnect Solutions - Circuitry Solutions

Mac Dermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Solutions – Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Semiconductor Assembly Solutions – Driving innovation in semiconductor assembly processes for unparalleled reliability
• Circuitry Solutions – Tailored solutions to meet the dynamic demands of modern circuitry
• Circuit Board Assembly Solutions – Elevating circuit board assembly processes for optimal performance
• Film & Smart Surface Solutions – Transforming electronics with cutting‑edge materials and technologies for enhanced functionality and reliability

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, Mac Dermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We strive to embody the five 'Elements of our Culture'—our '5C's':
Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

This position is open to all candidates living near Austin Texas and in possession of a driving license. Frequent travels to Arizona and Colorado will be expected in this role.

The position of Technical Support Representative will be responsible for the day‑to‑day engineering support for Printed Circuit Board fabricators using Mac Dermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self‑starter that can work closely and independently with customers, the sales group, and Mac Dermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote Mac Dermid Alpha's exclusive line of products.

• Provide customers with on‑site process expertise, chemical change implementation, monitoring and hands‑on process control assistance for the manufacture of printed circuit boards
• Understand and articulate PCB chemical functions and related process requirements to customers
• Perform regular health checks and process audits for various production processes at customer sites, generate reports and review with end users
• Assist with regular lab testing functions/analysis with customer lab personnel and provide training, when necessary, on best practice functions, tests and analysis
• Troubleshoot and diagnose equipment and/or process problems and provide hands‑on support to correct problems and optimize customer manufacturing processes
• Adhere to plant and corporate safety policies
• May assist in other areas or perform other duties as required by fluctuating business needs
• Coordinate daily activities with territory Account Manager and Business Director
• Be an expert and steward for customer final product quality using Mac Dermid products
• Identify opportunities for growth at all customer locations
• Assist with monitoring and control of on‑hand inventory at customer sites

• Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
• Willingness to travel within the assigned territory and periodically to accounts in the North America Eastern Region
• Six Sigma knowledge would be good but not required; company training available

We understand that not all candidates may meet the…