Client Service Leader

Job Description:

• Lead the growth of Apex’s infrastructure services within your designated local market.
• Develop and execute a strategic plan to expand relationships with municipal, utility, and public‑sector clients.
• Leverage existing client relationships and your market insight to establish Apex as a trusted regional partner.
• Collaborate with Divisional and Regional Leadership to align local efforts with Apex’s broader infrastructure strategy.
• Serve as a trusted advisor to municipal and utility clients, understanding their infrastructure priorities and funding mechanisms.
• Identify and pursue new project opportunities, lead proposal development, and manage interview and negotiation processes.
• Drive cross‑selling of Apex’s complementary environmental, construction, and compliance services.
• Represent Apex at professional associations, technical committees, and industry conferences.
• Oversee delivery of municipal infrastructure projects including water and wastewater treatment, distribution/collection systems, stormwater management, transportation or civil engineering.
• Ensure technical excellence, quality control, and adherence to scope, schedule, and budget.
• Provide technical leadership, mentoring, and QA/QC oversight to project teams.
• Manage project performance, including backlog, utilization, and profitability metrics.
• Recruit, mentor, and develop engineers, project managers, and technical staff to grow Apex’s local presence.
• Foster a collaborative, high‑performance culture focused on client satisfaction and technical excellence.

• BS or MS Degree in Civil or Environmental Engineering or relevant engineering discipline
• 15+ years of experience in municipal infrastructure
• Registered Professional Engineer preferred in MA, CT, or NH
• Demonstrated success in developing new markets, securing key municipal clients, and achieving financial growth targets
• Strong record of mentoring, team development, and leading cross‑discipline project teams
• Demonstrated ability to work effectively with clients in a forward‑thinking manner to drive growth and sustained performance through effective leadership
• Excellent written and verbal communication skills
• Desire to manage and mentor all levels of staff.

• Company‑subsidized medical and dental.
• Company‑paid life, short, and long‑term disability.
• 401k match, tuition assistance, and more.
• Cross‑training and the ability to work on a variety of projects.
• Performance‑based bonuses or other incentives.
• Working with the best and brightest in the industry.
• 2,000+ employee national firm with 70+ locations across the US.