On-Site Service Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide customer service through the Keep Stock program
• Work with partners to implement sales strategy and help customers understand Grainger MRO solutions

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Ability to lift 25 to 60 lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Ability to handle different technical and operational issues
• Valid driver's license in State of residence
• Must carry required levels of automobile insurance

Demonstrates strong customer service skills and the ability to manage inventory effectively while ensuring compliance with safety standards. Proficient in identifying customer needs and collaborating with sales partners to enhance product offerings.

• Customer Service
• Inventory Management
• Sales Strategy Implementation
• Collaboration Skills
• Problem-Solving Skills

• Product Stocking
• Order Creation
• Route Management
• Inventory Scanning
• MRO Solutions Knowledge

• Collaboration
• Problem-Solving

• Valid Driver's License
• Automobile Insurance

• Customer Loyalty
• Continuous Improvement
• Grainger
• Keep Stock Program
• Service Environment

• Routing Software