Business Banking Sales Leader

Location

225 Asylum Street, Suite 1910, Hartford Connecticut

The Business Banking Sales Leader (BBSL) manages a team of Business Banking Relationship Managers (BBRMs) in CT, ME, & VT, both field and virtual, who acquire new clients and expand the share of wallet of existing client portfolio of businesses. In some regions, the BBSL will manage Team Lead(s) who oversee a group of RMs. The BBSL promotes a client centric culture and cultivates a continuous learning environment that focuses on the development, success and retention of the sales team.

Develops and maintains a strong partnership with Retail Leaders Banking to drive small business opportunities through the consumer channel, as well as Private Bank Leaders help clients experience the full capabilities of the bank.

• Daily in person, oversees the Business Banking function within an assigned region; leading outside facing BBRMs who are responsible for growing a client base of companies with revenue within the Business Banking segment in-person; in some larger or more complex territories, the BBSL will lead Team Lead(s) who have full management responsibility for a subset or smaller team of RMs within an assigned territory
• Ensures the delivery of the BB value proposition, aligns approach with the Key Sales Process and Consultative Sales Process Framework in daily work to develop and grow a sales team; ultimately creating a positive client experience and sustained growth
• Coaches, primarily in-person to the segment value proposition and defined client experiences; directs the team sales efforts through utilization of consistent sales processes/tools including a disciplined approach to prospecting, development of internal/external centers of influence and follow‑up to leads
• Maintains an in-depth knowledge of products and services and is responsible for related in-person and remote training and development for assigned team
• Supports sound credit initiation process to drive a high‑quality risk management and a profitable portfolio
• Participates in joint calling efforts in the field or on the phone with RMs to enhance selling skills and uncover opportunities to help support our client’s financial support needs and growth objectives
• Tracks performance objectives for team members; manages and evaluates staff performance to established objectives, differentiates performance and strives to ensure each banker achieves their respective goals
• Partners with Human Resources to execute talent processes - including recruiting, employee skill development, career progression, goal setting, performance management, employee engagement and the delivery of a pay for performance culture
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all Key Bank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor’s Degree in a business‑related field or equivalent experience (preferred)

• A minimum of 5 years of commercial lending experience (required)
• A minimum of 3 years of leadership experience, preferably managing commercial lenders (required)
• 7+ years of sales and business development experience in financial services, including client research, sales planning, and closing (required)

• Proven ability to lead, coach, and develop high‑performing business banking teams.
• Expertise in identifying, pursuing, and closing new business opportunities with a strong customer‑centric focus.
• Deep understanding of financial products, commercial lending, risk management, and regulatory compliance.
• Skilled in building long‑term client relationships and delivering exceptional service across small business and commercial banking.
• Ability to implement actionable plans that align with business goals and promote a strong risk culture.

• All Key Bank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.