Environmental Protection Dispatcher

Introduction

Your path in Dispatching with the State of Connecticut.

EP Dispatcher → EP Lead Dispatcher

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The Connecticut Department of Energy and Environmental Protection (DEEP) is hiring two Environmental Protection Dispatchers within the Environmental Conservation Police (EnCon) Division of the Bureau of Outdoor Recreation (BOR) in Hartford.

The Emergency Dispatch Center operates 24/7 and provides a vital communication link between DEEP operations, public safety agencies, and the public.

• Second Shift: Thursday through Monday, 3:00 pm – 11:00 pm
• Second Shift: Monday, Tuesday, and Wednesday, 3:30 pm – 11:30 pm
• Third Shift (Weekends):
  Friday 11:30 pm – Saturday 7:30 am
• Third Shift (Weekends):
  Saturday 11:30 pm – Sunday 7:30 am

• Comprehensive state employee benefits
• Access to state employee benefits overview page to explore available options
• Professional growth and development opportunities
• A commitment to supporting a healthy work/life balance

• Calm individuals in crisis
• Make split-second decisions
• Gather and relay information clearly, accurately, and rapidly in urgent situations
• Multi-task across phone, radio, and computer systems under stress
• Maintain composure in emergency scenarios
• Build and maintain cooperative working relationships
• Communicate clearly in spoken and written English
• Hear and discern multiple types of audible signals simultaneously
• Use computers, type efficiently, and navigate technology comfortably

The Connecticut Department of Energy and Environmental Protection (DEEP) is dedicated to conserving, improving, and protecting natural resources and the environment while expanding access to clean, reliable, and affordable energy.

The Bureau of Outdoor Recreation includes the Parks, Environmental Conservation Police, and Boating Divisions. The mission of the State Environmental Conservation Police (EnCon) Division is to protect natural resources and promote public safety through education, outreach, and enforcement.

In the Department of Energy and Environmental Protection this class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection, other public safety agencies and the public.

• Operates radio communication equipment and receives and dispatches radio messages on an assigned shift;
• Provides a communications link for personnel in the field or agency headquarters;
• Relays information and requests for assistance to appropriate jurisdictions;
• Operates computer equipment;
• Operates voter system to determine radio transmission capability;
• Advises other agencies on incidents of special concern;
• Dispatches emergency response teams of the agency;
• Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems;
• Maintains initial incident report;
• Maintains written records and logs of shift activity;
• Interprets and relays information to field personnel;
• Contacts and may coordinate with agency units and/or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies;
• Interprets and applies state statutes and regulations pertaining to environmental protection issues;
• Independently responds to calls from the general public;
• Provides general information or referrals to the general public;
• Determines and evaluates whether emergency or non-emergency situations exist, prioritizes and takes appropriate action;
• May prepare reports;
• Performs related duties as required.

• Knowledge of operating and monitoring communications equipment; state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement; terminology used in radio communications; laws, rules and regulations governing radio communications equipment.
• Skills:
  
  interpersonal skills; computer keyboarding skills.
• Ability to listen and communicate calmly, effectively and courteously with the public and emergency personnel in emergency and non-emergency situations; speak…