Patient Services Coordinator - Oncology; Per Diem

Patient Services Coordinator - Oncology (Per Diem) at Hartford Health Care

2 days ago Be among the first 25 applicants

Location:

85 Retreat Ave HH Cancer Ctr (10069)

Shift: Office Operates Monday-Friday 8:30a-5:00p

Work where every moment matters.

Every day, over 40,000 Hartford Health Care colleagues come to work with one thing in common:
Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford Health Care Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services—all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting‑edge technology.

• Ensures patients have been cleared for specialty services office visits and serves as the point person for all hospitals, departments, and other health care facilities regarding provider orders and referrals.
• Provides support to clinical staff to facilitate the administrative components of clinical referrals for various services.
• Collects pertinent information from insurance carriers, financial counselors, and other ancillary staff to verify the patient’s financial obligations for services provided.
• Processes paperwork for new patients efficiently and in accordance with protocols. Verifies insurance coverage, obtains authorizations when needed, and resolves pre‑certification, registration, and case‑related concerns prior to a patient’s appointment.
• Tracks and supports patients when they obtain services outside the practice (e.g., emergency departments, hospitals and other health care facilities).
• Monitors and meets PCMH referral processes.
• Enters referrals and records communications, actions, and other data in an information system, ensuring that all referral requests are properly signed and filed.
• Coordinating care—assists with specialty appointments and obtains needed tests recommended by specialists.
• Communicates with other team members and referral teams constructively to reduce conflicts and enhance issue resolution.
• Acts as the system navigator and point of contact for patients and families, providing direct access for questions and concerns on orders and referrals.
• Collaborates with other team members to provide care management services for high‑risk patients.
• Obtains insurance referrals for patients, secures prior authorizations for diagnostic imaging, and sends referrals to specialist offices for cardiac and preventative screenings.

• Associate’s degree or equivalent knowledge in an ambulatory environment.

• Five years of experience working with referral processes.
• Familiarity with EPC EHR system.

We take great care of careers. With locations around the state, Hartford Health Care offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge—helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees—you will receive a competitive benefits program designed to ensure work/life balance.

Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

• Mid-Senior level

• Full-time

• Health Care Provider

• Hospitals and Health Care